REFUND & RETURN POLICY

At Simevra, we aim to provide quality products and a reliable shopping experience.

Returns

We do not offer voluntary returns simply because you have changed your mind or no longer want the product, except where a return is required by applicable consumer protection laws.

For online purchases within the European Union, consumers may have a statutory right to withdraw from a purchase within 14 days of receiving the goods, where applicable. This right applies regardless of whether the product is faulty, subject to the legal exceptions provided by law.

Any statutory consumer rights remain unaffected by this policy.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, faulty, or you receive a product that is different from what you ordered, please contact us as soon as possible at:

simevrasupport@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photos or videos showing the issue

We will review the issue and, where required by applicable law, provide an appropriate solution such as a replacement, repair, price reduction, or refund.

Products that are defective or do not conform to the order are handled in accordance with applicable consumer protection laws. Under EU consumer rules, defective goods may be subject to legal remedies including repair, replacement, price reduction or refund.

Refunds

If a refund is approved, the refund will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Important

We do not provide an additional voluntary return period beyond the rights required by applicable law.

This policy does not limit or remove any mandatory consumer rights that apply to your purchase.

If you have any questions about returns or defective products, please contact us at simevrasupport@gmail.com.